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Recovery Process


Once you have submitted your instructions to Kents Collections, we will undertake the following processes. We have set out the details of the costs payable at the end of each step in blue. If you want to know more about debt collection and what it entails then check our FAQ.


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Stage 1 - Demand

A legal Letter of Demand will be issued,  providing the debtor (the person or entity that owes the money) with 7 days (as standard) to pay the debt or face the prospect of legal action. This letter also advises the debtor that all further contact must be made with Kents Collections.



If there is no response from the debtor we will use the information you have provided to contact the responsible person and make an attempt to have them make payment. If contact cannot be made we will make recommendations to you about further recovery action and other steps we may be able to take on your behalf.



If a payment proposal is received, it will be submitted to you for consideration. If there is a reason a debtor will not pay, we will advise you and request instructions and a response.



Once a proposal is made and accepted by you we will monitor that arrangement to ensure compliance by the debtor. If you do not accept that proposal then when you instruct us to do so, we will move to stage 2. You do not have to proceed beyond this point but we will not continue with attempts to obtain payment from a debtor if the debtor fails or refuses to pay. It is a waste of time and resources if they refuse to pay and you do not take remedial action at this time.



Costs payable at this point:


  • Establishment Fees
  • Search Fees (if required by you)
  • Commission (if recovery effected)
  • Ready to proceed? Click here


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    Stage 2 - Legal Action

    In the event the debtor fails to respond to our attempts to contact them or they refuse to pay, we will seek your instructions to lodge a Minor Civil Dispute application with the Queensland Civil and Administrative Tribunal (QCAT). Kents Collections has approval to lodge these claims electronically so the process is fast and all information is stored on our system as well as with QCAT. To see what is involved once a claim is filed click here.



    All legal costs associated with any legal services we perform including the preparation and lodgement of Court documents, service and obtaining and enforcing deafult judgment will be in accordance with costs charged by the Court at that time. We will advise you of these costs before you proceed.



    Costs payable at this point:


  • Search Fees (may be required to file a claim)
  • Court Filing Fees
  • Document Preparation Fees
  • Bailiff Fees
  • Commission (if recovery effected)
  • Ready to proceed? Click here


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    Stage 3 - Enforcement

    Once a judgment from the Court has been obtained, there are a number of enforcement options available through the Court system.



    The enforcement options include:

  • Statutory Demand (Winding up). This only applies to companies.
  • Bankruptcy. Subject to the value of the judgment
  • Summons for Oral Examination compelling a court appearance by the debtor
  • Attachment of earnings (Garnishee wages)
  • Seizure and Sale (Writ of Execution) over assets or land
  • At this time we will discuss these options with you to secure the best method possible to ensure successful recovery of your debt.



    Costs payable at this point:


  • Court Filing Fees
  • Document Preparation Fees
  • Court Attendance Fees (if required)
  • Commission (if recovery effected)
  • Ready to proceed? Click here







    RECOVERY PROCESS FEES GET STARTED FREE DEMAND LETTER TRADING AGREEMENT PAYING A DEBT F.A.Q's ABOUT TERMS TESTIMONIALS LINKS CONTACT